Privacy and Data Policy

Chai & Home LLC, is committed to keeping any and all personal information collected from individuals that visit our websites (Chai & Home and Chai & Home: The Shop) and make use of our on-line facilities and services accurate, confidential, secure and private. Our privacy policy has been created to ensure those affiliated with Chai & Home and Chai & Home: The Shop of our commitment and realization of our obligation to meet existing privacy standards. Therefore, this Privacy and Data Policy shall apply to Chai & Home and Chai & Home: The Shop and thus it shall govern any and all data collection and use. Through the use of Chai & Home properties, either at chaiandhome.com or at chai-home.myshopify.com you are herein consenting to the following data procedures expressed within this policy.

Collection of Information

This website collects various types of information, such as:

  • Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the information services you have requested.
  • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies, and server logs.

This site shall only collect personal information that you knowingly and willingly provide by way of completed online forms. It is the intent of this site to use personal information only for the purpose for which it was requested.

This site collects information about your computer hardware and/or software. Such collected information may include, but may not be limited to: your IP address, browser type, domain name, access time and various website addresses. The gathering of this information may be used for maintaining the quality of service we provide, as well as providing overall general statistics related to the use of our website and others.

Services We Use & Cookies

Cookies are small files that are placed on your device by the websites you visit. They are used by almost every website on the Internet in order to make website features work, as well as to provide information to the owners of the site about you for recommendations and other services. In order to provide the content and shopping experiences on Chai & Home and Chai & Home: The Shop you see, we use technology partners and their cookie technology. The information below explains the services we use, their cookies, and what we use them for. You can choose if you want to opt-out of cookies or not via the settings on your web browser.

Google AdWords

We use Google AdWords to show ads on our site, Chai & Home. We receive income from these ads. Google uses cookies to determine which ads to show you. They place the cookies on your device directly so we have no control of these cookies. You can choose if you want to opt-out of cookies or not by modifying your web browser settings. You can also manage your ad settings with Google directly using their Ad Settings Page.

Google Analytics

We use Google Analytics to provide us information about the performance of our websites and how individuals use them. They provide us this service by using cookies to collect information in an anonymous form, including the number of visitors, where visitors have come from, and the pages they visited. The cookies used are listed below. There is no personal information collected by these cookies. You can read the Google Analytics Privacy Policy here.  You can choose if you want to opt-out of cookies or not by modifying your web browser settings.

_ga, a 2-year cookie that allows Google Analytics to distinguish users from one another.

_gid, a 24-hour cookie that allows Google Analytics to distinguish users from one another.

_gat_UA-54245708-1, to keep track of how many times a user visits Chai & Home, how the user came to us, and in what country the user is located. The cookie also calculates an end time of each session.

_gat_UA-81037110-1, is the same as the above but for Chai & Home: The Shop.

Shopify

Chai & Home: The Shop is hosted on Shopify, Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

COOKIES

Here is a list of cookies that our store uses on both Chai & Home and Chai & Home: The Shop. You can choose if you want to opt-out of cookies or not by modifying your web browser settings, however these cookies are required for the proper functioning of the site.

_y

_s

currency

secure_customer_sig

cart_sig

_shopify_sa_t 

_shopify_sa_p 

_shopify_y 

_shopify_s 

_shopify_fs 

_orig_referrer

_landing_page

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

Use of Information Collected

Chai & Home may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information meant to inform you of other possible products and/or services that may be available to you from chaiandhome.com or chai-home.myshopify.com and its subsidiaries and may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or possible new services that are offered or may be offered.

Chai & Home does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

Chai & Home may find it beneficial to share specific data with their trusted partners in an effort to conduct statistical analysis, provide you with email and/or postal mail, deliver support and/or arrange for deliveries to be made. Those third parties shall be strictly prohibited from making use of your personal information, other than to deliver those services which you requested, and as such they are thus required in accordance with this policy to maintain the confidentiality of all your information.

Chai & Home may deem it necessary to follow websites and/or pages that their users may frequent in an effort to understand what types of services and/or products may be the most popular to customers or prospective customers.

Chai & Home may disclose your personal information, without prior notice to you, only if required to do so pursuant to applicable laws and/or in a good faith belief that such action is deemed necessary or required to:

  • Conform to decrees, laws and/or statutes or in an effort to comply with any process which may be served upon Chai & Home and/or its website;
  • Safeguard and/or preserve all the rights and/or property of Chai & Home; and
  • Perform under demanding conditions in an effort to safeguard the personal safety of users of Chai & Home websites and/or the general public.

Children Under Age of 13

Chai & Home does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe from our newsletters and emails, you can use the Unsubscribe link at the bottom of any of the emails. You can also send an email to the email address listed below that you wish to unsubscribe. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out. If you would like your data erased from all systems we control, you may also request this at the email address listed below.

Links to Other Web Sites

Our website does contain links to other websites. Chai & Home does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy and Data Policy applies only and solely to the information collected by our website.

Security

Chai & Home shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

Changes to the Privacy and Data Policy

Chai & Home reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our websites at chaiandhome.com and chai-home.myshopify.com, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time Chai & Home decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy and Data Policy. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy and Data Policy related to our website, please feel free to contact us at dena [at] chaiandhome.com

Updated: May 9, 2018