Collection of Information
This website collects various types of information, such as:
- Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the information services you have requested.
- Information automatically collected when visiting our website, which may include cookies, third party tracking technologies, and server logs.
This site shall only collect personal information that you knowingly and willingly provide by way of completed online forms. It is the intent of this site to use personal information only for the purpose for which it was requested.
This site collects information about your computer hardware and/or software. Such collected information may include, but may not be limited to: your IP address, browser type, domain name, access time and various website addresses. The gathering of this information may be used for maintaining the quality of service we provide, as well as providing overall general statistics related to the use of our website and others.
Services We Use & Cookies
Cookies are small files that are placed on your device by the websites you visit. They are used by almost every website on the Internet in order to make website features work, as well as to provide information to the owners of the site about you for recommendations and other services. In order to provide the content and shopping experiences on Chai & Home and Chai & Home: The Shop you see, we use technology partners and their cookie technology. The information below explains the services we use, their cookies, and what we use them for. You can choose if you want to opt-out of cookies or not via the settings on your web browser.
Chai & Home: The Shop is hosted on Shopify, Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Here is a list of cookies that our store uses on both Chai & Home and Chai & Home: The Shop. You can choose if you want to opt-out of cookies or not by modifying your web browser settings, however these cookies are required for the proper functioning of the site.
Use of Information Collected
Chai & Home may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information meant to inform you of other possible products and/or services that may be available to you from chaiandhome.com or chai-home.myshopify.com and its subsidiaries and may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or possible new services that are offered or may be offered.
Chai & Home does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.
Chai & Home may find it beneficial to share specific data with their trusted partners in an effort to conduct statistical analysis, provide you with email and/or postal mail, deliver support and/or arrange for deliveries to be made. Those third parties shall be strictly prohibited from making use of your personal information, other than to deliver those services which you requested, and as such they are thus required in accordance with this policy to maintain the confidentiality of all your information.
Chai & Home may deem it necessary to follow websites and/or pages that their users may frequent in an effort to understand what types of services and/or products may be the most popular to customers or prospective customers.
Chai & Home may disclose your personal information, without prior notice to you, only if required to do so pursuant to applicable laws and/or in a good faith belief that such action is deemed necessary or required to:
- Conform to decrees, laws and/or statutes or in an effort to comply with any process which may be served upon Chai & Home and/or its website;
- Safeguard and/or preserve all the rights and/or property of Chai & Home; and
- Perform under demanding conditions in an effort to safeguard the personal safety of users of Chai & Home websites and/or the general public.
Children Under Age of 13
Chai & Home does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.
Unsubscribe or Opt-Out
All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe from our newsletters and emails, you can use the Unsubscribe link at the bottom of any of the emails. You can also send an email to the email address listed below that you wish to unsubscribe. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out. If you would like your data erased from all systems we control, you may also request this at the email address listed below.
Links to Other Web Sites
Our website does contain links to other websites. Chai & Home does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy and Data Policy applies only and solely to the information collected by our website.
Chai & Home shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.
Changes to the Privacy and Data Policy
Acceptance of Terms
Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy and Data Policy. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.
How to Contact Us
If you have any questions or concerns regarding the Privacy and Data Policy related to our website, please feel free to contact us at dena [at] chaiandhome.com
Updated: May 9, 2018